Refund Policy
Riley Sydney – Return & Refund Policy
At Riley Sydney, we are committed to providing exceptional service and a seamless shopping experience.
Our Return & Refund Policy ensures customer satisfaction while maintaining clear guidelines for returns and exchanges. Please review the details below carefully.
1. 100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional or sale items.
- Sale items are not eligible for this guarantee.
2. No Refunds for Sale Items
Items purchased during promotions or sales are final sale.
- These items cannot be returned or exchanged, even in cases of sizing errors.
3. Return Shipping Costs
Customers are responsible for any shipping fees associated with returns.
- Riley Sydney does not reimburse return shipping costs.
- We are not liable for any costs incurred during the return process.
- For additional information, please refer to our Terms & Conditions.
4. Return Notification Period
All returns must be reported within 30 days of receiving your order.
- Requests made after 30 days will not be accepted.
- To ensure eligibility, please submit your return within this timeframe.
5. Exchanges for Sale Items
Sale items cannot be exchanged, including for sizing errors.
- We recommend double-checking sizes before completing your purchase.
6. Guarantee on Defective Products
We offer a full guarantee for products with manufacturing defects.
- Defective items can be returned for a full refund or exchange, based on your preference.
7. Return Procedure
To initiate a return:
- Send an email to info@rileysydney.com.
- Upon approval of your request, you will receive detailed instructions for completing your return.
8. Return Form Requirement
All returns must include a completed return form.
- Returns submitted without the form cannot be processed.
- Ensure the form is included in your package to guarantee proper handling.
9. Our Commitment
At Riley Sydney, your satisfaction is our priority.
By following our Return & Refund Policy, we ensure that each request is handled efficiently, fairly, and transparently.
For any questions or assistance, please contact our Customer Service team:
📧 info@rileysydney.com
